Privacy Policy

Effective Date: October 5, 2026

DJ Epoxy Solutions (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.djepoxysolutions.com (the “Website”), use our digital tools, or engage our epoxy flooring, concrete polishing, and related coating services (the “Services”).

Please read this Privacy Policy carefully. By accessing our Website or utilizing our Services, you acknowledge and agree to the practices described herein. If you do not agree with these terms, please discontinue use of our Website and Services immediately.

1. Scope and Jurisdiction

This Privacy Policy applies primarily to consumers, property owners, commercial clients, and site visitors within the United States, with specific provisions tailored to residents of the State of Florida pursuant to Florida privacy laws, including the Florida Digital Bill of Rights (FDBR). Where applicable, we also honor data privacy rights for residents of other U.S. states (such as California CCPA/CPRA) to the extent required by law.

2. Information We Collect

We collect information that identifies, relates to, or describes you (“Personal Data”), as well as non-identifying technical usage data:

A. Information You Provide Directly

When you request a quote, schedule a service, or communicate with us through our Website, phone, email, text message, or WhatsApp, we may collect:

• Contact Information: First and last name, physical/project address, email address, and phone number.
• Service & Project Details: Details regarding your garage, commercial space, or interior surface, flooring preferences (e.g., flake, metallic, polyaspartic, polished concrete), timeline, and budget.
• Communications & Call Records: Messages, notes, feedback, or media sent via web forms, chat, or email. Telephone calls with our team may be recorded or monitored for quality assurance, training, and compliance purposes in accordance with Florida law.

B. Information Collected Automatically

When you visit our Website, certain technical data is collected automatically:

• Device & Usage Data: IP address, browser type and version, operating system, referring website, pages visited, time spent on pages, date and time stamps, and device type.
• Cookies & Tracking Technologies: Session and persistent cookies, web beacons, and pixels used to optimize site performance, analyze traffic, and support digital marketing campaigns.

C. Information from Third-Party Services

We use reputable third-party tools that collect information about your interactions with our Website:

• Google Analytics: Analyzes website traffic and visitor behavior.
• Google Ads & Conversion Tracking: Measures ad performance and optimizes marketing campaigns.
• Meta Pixel (Facebook/Instagram): Measures advertising effectiveness and delivers relevant ads.
• Google Tag Manager: Manages tracking scripts across our Website.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Responding to inquiries and providing free on-site or digital estimates.
• Scheduling, planning, preparing, and completing epoxy flooring and concrete polishing projects.
• Communicating project updates, appointment confirmations, and technician arrival times via phone, email, text, or WhatsApp.
• Processing invoices and facilitating payment or financing options through authorized third-party partners.
• Operating, maintaining, securing, and improving our Website, services, and customer experience.
• Managing and optimizing our digital advertising campaigns.
• Detecting, preventing, and investigating fraud, security breaches, or unlawful activity.
• Complying with state, federal, licensing, and regulatory legal obligations.

4. Text Messaging (SMS) & Mobile Communications Consent

When you provide your mobile phone number and opt in to receive communications from DJ Epoxy Solutions (via contact forms, estimate requests, or direct messaging), you consent to receive informational, service-related, and transactional text messages (such as appointment reminders, project updates, and estimate follow-ups).

• No Third-Party Marketing Sharing: Your mobile phone number, SMS opt-in consent, and personal messaging data will strictly NOT be sold, rented, leased, or shared with third parties, affiliates, or marketing agencies for their promotional or marketing purposes.
• Opt-Out Rights: You may opt out of receiving text messages at any time by replying STOP or UNSUBSCRIBE to any text message received from us. For assistance, reply HELP or contact us at javier@djepoxysolutions.com.
• Rates & Frequency: Message frequency varies based on your active service requests. Standard message and data rates may apply according to your mobile carrier plan.

5. AI Tools, Web Chatbots & Instant Calculators

Our Website may incorporate artificial intelligence (AI) features, automated web widgets, or interactive estimate calculators to assist with scheduling, FAQ responses, and quick project guidance.

• Automated Systems: When interacting with automated web tools or chatbots, you are communicating with an automated system designed to assist you.
• Non-Binding Information: Outputs, diagnostic suggestions, or preliminary price estimates generated by AI or online calculators are strictly informational and do not constitute a binding legal contract or guaranteed estimate. Official binding quotes require an in-person physical slab evaluation by our professional installation team.

6. Payment Security & Financial Data (PCI-DSS)

DJ Epoxy Solutions prioritizes your financial security. We do not process, store, or transmit raw credit card numbers or sensitive bank details on our Website servers. All financial transactions, credit card processing, and financing applications are managed through PCI-DSS compliant payment gateways (e.g., Stripe, Square) or licensed third-party financing institutions. We receive payment confirmation status only and do not retain full payment card details.

7. How We Share Your Information

DJ Epoxy Solutions does not sell, trade, or rent your personal information to third parties. We share information only in the following limited operational circumstances:

• Trusted Service Providers: We may share information with verified third-party vendors who assist in operating our Website and conducting our business (e.g., web hosting, analytics, IT management, payment processing, and dispatch tools). These service providers are contractually obligated to protect your data and use it strictly for the services specified by us.
• Legal Requirements: We may disclose your information if required to do so by law, court order, subpoena, or government regulation, or if we reasonably believe disclosure is necessary to protect our legal rights, property, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of company assets, customer information may be transferred as part of that business transaction.

8. Cookies, Tracking Technologies & Opt-Outs

Our Website utilizes Essential, Analytics, and Advertising cookies:

• Essential Cookies: Necessary for basic website functionality and security. These cannot be disabled.
• Analytics Cookies (Google Analytics): Help us understand how visitors interact with our pages, traffic sources, and site usage. You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.
• Advertising Cookies (Google Ads & Meta Pixel): Help deliver relevant ads and measure advertising performance. You can manage ad preferences on Facebook via your Facebook Ad Settings and Google via Google Ad Settings.
• Browser Controls & GPC: You can configure your browser settings to decline cookies or respond to privacy signals such as Global Privacy Control (GPC). Please note that blocking certain cookies may impact website functionality.

9. State Privacy Rights (Florida & United States)

Depending on your U.S. state of residence (including Florida and California), you may possess specific statutory rights regarding your personal information:

• Right to Know & Access: The right to request disclosure of what personal data we collect, use, and share.
• Right to Request Deletion: The right to request the deletion of your personal data held by us, subject to legal, accounting, and warranty record-keeping exceptions.
• Right to Correct: The right to request correction of inaccurate or incomplete personal information.
• Right to Opt-Out: The right to opt out of the sale or sharing of personal data for targeted cross-context advertising. (DJ Epoxy Solutions does not sell personal data).
• Non-Discrimination: We will not discriminate against you for exercising any of your statutory privacy rights.

To exercise any of these rights, please contact us at javier@djepoxysolutions.com or call (321) 398-1343. We will verify your request and respond within the timeframe mandated by applicable law.

10. Data Security

We implement reasonable administrative, technical, and physical security measures—including SSL (Secure Sockets Layer) encryption—to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, tax, accounting, and warranty obligations. Project records, estimates, and customer service history are retained for the duration of our business relationship and a reasonable period thereafter to support our lifetime warranty commitments and official record-keeping.

12. Children’s Privacy

Our Website and Services are directed strictly to adults aged eighteen (18) and older. We do not knowingly collect or solicit personal information from children under 18 (or under 13 under COPPA). If we learn that we have inadvertently collected personal data from a minor without parental consent, we will take immediate steps to delete that information.

13. Third-Party Links

Our Website may contain links to third-party platforms, such as social media pages (Facebook, Instagram, LinkedIn, Nextdoor) or directory listings (Google Business Profile). This Privacy Policy applies strictly to our Website. We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review the privacy statements of any third-party sites you visit.

14. Changes to This Privacy Policy

DJ Epoxy Solutions reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon posting to this page. The “Last Updated” date at the top indicates the most recent revision. We encourage you to review this policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or privacy requests regarding this Policy or our data practices, please contact us:

DJ Epoxy Solutions
2475 Palm Bay Rd NE Suite 115-5, Palm Bay, FL 32905
Phone: (321) 398-1343
Email: javier@djepoxysolutions.com
Website: www.djepoxysolutions.com
Business Hours: Monday – Sunday: 8:00 AM – 7:00 PM Eastern Time